Internet Orders:
You may order via our website at www.csturfequip.com. While the online store features our best-selling products, please feel free to contact us at info@csturfequip.com or to call us at 800-872-7050 to ask about any product not featured here.

Phone Orders:
Ordering hours are 8 a.m. – 5 p.m. EST, Monday through Friday excluding holidays. If you are already a customer, please provide us with your customer number.

Fax Orders:
You may order 24 hours a day by fax. Our fax number is 330-966-0956. Please provide us with your customer number in addition to the part numbers for the products you wish to order. Also include your phone number, should we need to contact you.

Methods of Payment:
The online store accepts Mastercard and Visa.

International Orders:
If you wish to place an International order, please contact us at 800-872-7050 or at info@csturfequip.com. We happily process International orders. Please let us know the part numbers and quantities of merchandise you wish to order as well as the shipping destination or your freight forwarder. We can, upon request, supply International Customers with price quotations or Pro Forma invoice showing current prices and additional shipping charges. Acceptable methods of payments are: MasterCard, Visa, payment in advance, or by an irrevocable letter of credit drawn on a U.S. bank in our favor in U.S. funds and payable on sight.

Returns:
Returns for credit must be recieved within 30 days of original shipment and preapproved by C&S Turf Care Equipment, Inc. A Return Authorization Number and Invoice copy must accompany all returns. Products which are special ordered are not returnable. A restocking fee of 15% will be charged on all returned items. Items being returned must be in original "new" condition. Any products that have been used for pesticide application may not be returned. Products with components missing or deemed not to be in "new" condition by manufacturer will be replaced at customers expense. All items must be returned freight prepaid to C&S Turf Care Equipment, Inc. All items returned for credit will be refunded with store credit unless otherwise specified. All shortages and price discrepencies must be filed within 30 days of invoice date.

Shipping Methods:
UPS, Motor Truck Freight, Air Freight, Federal Express, and Parcel Post shipping are all available for your orders. All Motor Truck Freight shipments are shipped freight collect unless otherwise specified.

Shipping Charges:
The Customer is responsible for any and all shipping costs. All packages shipped are insured with the customer responsible for these costs as well.

Damaged Shipments:
Before you accept any package, carefully inspect it and the enclosed merchandise for damage. List any damages on the freight carriers receipt and contact the carrier for instructions on how to file a damage claim. Our responsibility ends for the merchandise when the freight carrier picks up the merchandise at our location for delivery to you.

Incorrect Shipments:
If you discover an error in our shipment, please contact us immediately so we may assist. All charges for return shipments shall be the sole responsibility of the customer with the exception of shipments sent in error by C&S Turf Care Equipment, Inc.

Errors on the Website:
Any errors on the website are subject to change and correction. We cannot control changes in products by other manufacturers.

Warranty:
All items sold are subject to the warranty of the original manufacturer. For a copy of the warranty on any product you purchased from us, please send a request in writing.